Auto-replies looping

If some of your clients have an autoresponder enabled in their mailboxes, then automatic request receipts sent by the Help Desk application may cause infinite exchange of messages with them. When that happens, an autoresponder sends an automatic reply to each receipt notification, and WebAsyst Help Desk regards each auto-reply as a new request and sends another receipt in response.

To prevent such looping from occurring, edit your mailbox settings in Help Desk application by specifying an email address under Receipt tab in the From field, which should be different from the one your clients send their requests to. For example, you may create email address of the form noreply@domain.com and save it in receipt settings as described above. All auto-replies will be sent to this new address and will never appear in the request list.