Help & FAQ

General Questions

• How do I receive Shop-Script after purchase?
• I would like to open an online store with Shop-Script. What do I need to do?
• What skills are required to manage my Shop-Script online store?
• Do you provide Shop-Script customization services?
• Do you provide money back?
• What kind of affiliate programs do you offer?

Installation & Configuration

• How do I install Shop-Script?
• What is included in free installation service?
• Do I need Zend Optimizer and ionCube Loader for running Shop-Script?
• How do I change file access permissions?
• What is CHMOD?
• Unable to install on Windows/IIS
• I get "PHP Parse error" message on installation startup when running "install.php"
• Error installing Zend-encoded Free Trial: “Zend Optimizer is not installed”
• Error installing ionCube-encoded Free Trial: "The file .../install.php has been encoded with the ionCube PHP Encoder and requires the free ioncube_loader_win_X.X.dll ionCube PHP Loader"
• Why do I get the following error message: "Warning: file_exists() [function.file-exists]: open_basedir restriction in effect. File(...) is not within the allowed path(s):..."?
• Can I run Shop-Script in PHP safe mode?
• What if my server doesn’t support cURL PHP library?
• What if my server doesn’t support GD PHP library?
• I get errors installing Shop-Script using Windows Installer
• How do I move my store from one server (e.g. hosting provider or local computer) to another?
• How do I upgrade Shop-Script PRO to Shop-Script PREMIUM?
• How do I uninstall Shop-Script?
• Why do I get a blank screen while trying to install Shop-Script?
• Why do I get the following error: “Warning: mysql_connect() [function.mysql-connect]: Client does not support authentication protocol requested by server; consider upgrading MySQL client”?
• What is php.ini file?
• Security vulnerability in Shop-Script FREE (september 2007)

Utilizing Shop-Script / Tips & Tricks

• How do I change administrator login and password?
• I've lost my administrator login and password. How can I recover it?
• Uploading products from Excel CSV file
• I export my product catalog, but when I open it in Excel product details are listed in one field
• Checkout does not work – after adding products to shopping cart I get “Page not found” error
• In which currency do I input item price? What are the conventional currency units?
• Is it required to keep a "powered by Shop-Script" logo in my store?
• How do I setup credit card processing?
• How do I setup real-time shipping quotes?
• I have installed shipping and payment modules, but why don’t they appear in storefront?
• How do I integrate my store with Google Analytics?
• How many products/categories can Shop-Script handle?
• How can I reset orders counter?
• Why don’t I receive order email notifications?
• Why the calculated real-time shipping rates in my store do not reflect exact amounts charged by shipping carriers for the same service?
• How can I change the format of e-mail notifications from text to HTML?
• How does affiliate program feature work?
• How do I set up Google Checkout payments in my store?

Design & Layout

• How do I change “Hello and welcome to Shop-Script” text?
• How do I modify/tune storefront design?
• How do I toggle storefront design template included in the package?
• How do I integrate a visitors counter JavaScript code into my store?
• How do I integrate online store into my existing website?
• What languages are supported by Shop-Script?
• How do I translate my store into my native language?
• Can I translate product/category names into other language in Shop-Script?
• How can I change the text of the order notification email?

WebAsyst Shop-Script (beta)

• What is WebAsyst Shop-Script?
• New features
• System requirements
• Installation
• Switching to the new version